Refund policy
Return & Refund Policy
Last updated: September 30, 2026
At Dyelor, we want you to shop with confidence. If you are not completely satisfied with your purchase, this Return & Refund Policy explains how returns, refunds, and exchanges are handled.
30-Day Returns
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
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Be in the same condition in which you received it
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Be unworn or unused
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Have all original tags attached, when applicable
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Be in its original packaging, when applicable
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Include your receipt or other proof of purchase
To start a return, please contact us at udaymandal7410@gmail.com before sending anything back.
Please do not send products back without first contacting us and receiving return instructions. Unauthorized returns may not be accepted.
How to Request a Return
To request a return, please email:
Please include:
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Your order number
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The reason for the return
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Photos or other information when requested
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Any relevant details that may help us process your request
If your return is approved, we will provide you with the applicable return instructions and return address.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at udaymandal7410@gmail.com.
To help us resolve the issue quickly, please provide:
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Your order number
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A description of the problem
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Clear photos or videos showing the damage, defect, or incorrect item
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Photos of the packaging, when applicable
We will review the issue and determine the appropriate resolution, which may include a replacement, refund, or other remedy where applicable.
Non-Returnable Items
Certain products may not be eligible for return, including:
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Perishable goods, such as food, flowers, or plants
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Personalized or custom-made products
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Special-order items
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Certain personal-care, beauty, or hygiene products
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Hazardous materials
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Flammable liquids or gases
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Gift cards
Sale or clearance items may also be non-returnable where permitted by applicable law and where this is stated on the product page.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
We generally do not process direct exchanges.
If you would like a different item, size, color, or variation, the fastest option is usually to:
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Request a return for your original item.
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Wait for the return to be approved and follow the return instructions.
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Once the return has been accepted and processed, place a new order for the item you want.
This helps us process your new order separately and efficiently.
European Union 14-Day Right of Withdrawal
If your order is shipped to a location within the European Union, you may have a legal right to cancel your purchase within 14 days of receiving the goods, without providing a reason, subject to applicable consumer protection laws and legal exceptions.
Where the right of withdrawal applies, the applicable statutory requirements regarding the condition of returned goods, refunds, return shipping costs, and exceptions will apply.
Nothing in this policy is intended to limit or exclude any mandatory consumer rights that apply to you under applicable law.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or declined.
If your refund is approved, the refund will be issued to your original payment method.
Please allow up to 10 business days for us to process an approved refund. After we issue the refund, your bank, credit-card provider, or payment provider may require additional time to post the funds to your account.
If you have not received your refund within 15 business days after we approved it, please contact us at:
Return Shipping Costs
Unless otherwise stated or required by applicable law, customers may be responsible for return shipping costs for returns due to personal preference, incorrect selection, or other reasons not caused by an error on our part.
If you receive a damaged, defective, or incorrect item, please contact us before returning the product. We will provide return instructions and determine whether return shipping costs will be covered.
Order Issues
If you believe there is an issue with your order, please contact us before sending the item back.
We recommend keeping your shipping receipt and tracking information until your return has been fully processed.
Contact Us
If you have any questions about this Return & Refund Policy or need help with a return, please contact us:
Dyelor
Email: udaymandal7410@gmail.com
We’re here to help make your shopping experience as simple and hassle-free as possible.